Terms and Conditions
Removal Van Edgware Service Terms and Conditions
These Terms and Conditions set out the basis on which Removal Van Edgware provides household and commercial removal, man and van, and associated services within Edgware and surrounding areas. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the person, firm, or organisation requesting or receiving the services.
1.2 Company means Removal Van Edgware, the provider of removal and associated services.
1.3 Services means any removal, man and van, packing, loading, unloading, transportation, or related services provided by the Company.
1.4 Vehicle means any van or other vehicle supplied by the Company to carry out the Services.
1.5 Goods means all items, furniture, personal effects, equipment, or other property in respect of which the Services are provided.
1.6 Contract means the agreement between the Client and the Company for the provision of the Services, incorporating these Terms and Conditions.
2. Scope of Services
2.1 The Company provides removal and man and van services primarily in Edgware and within a wider service area in the United Kingdom, including local and longer-distance moves.
2.2 The specific Services to be provided, including collection address, delivery address, date, time, and any special requirements, will be agreed with the Client at the time of booking and confirmed by the Company.
2.3 The Company reserves the right to refuse to carry any Goods which in its reasonable opinion are hazardous, illegal, unsafe, or unsuitable for transport, including but not limited to flammable materials, firearms, explosives, or perishable goods.
3. Booking Process
3.1 Bookings may be made by the Client through the Companys accepted booking channels, including online or in writing, as made available by the Company from time to time.
3.2 The Client must provide accurate and complete information at the time of booking, including but not limited to:
a. Full collection and delivery addresses.
b. Accurate description and approximate quantity or volume of Goods.
c. Information regarding access restrictions, such as parking limits, narrow entrances, stairs, lifts, or congestion zones.
d. Any special handling requirements or fragile items.
e. Preferred date and time for the Services.
3.3 The Company will provide the Client with a quotation based on the information supplied. Quotations may be provided as a fixed fee, hourly rate, or a combination of both.
3.4 A booking is not confirmed until the Company has accepted the order and, where required, received any applicable deposit or prepayment from the Client.
3.5 The Company reserves the right to amend a quotation and adjust the price if:
a. The information supplied by the Client was incomplete or inaccurate.
b. The scope of the Services changes, including additional items, extra stops, or significantly longer loading or unloading times.
c. Access is significantly more difficult than disclosed, resulting in additional labour or time.
4. Client Responsibilities
4.1 The Client is responsible for:
a. Ensuring that Goods are properly packed and ready for transport, unless packing services have been agreed.
b. Arranging appropriate parking and access at collection and delivery addresses.
c. Obtaining any necessary permissions, permits, or approvals for parking, loading, or unloading, including any applicable local authority or building management permissions.
d. Being present or ensuring an authorised representative is present at the agreed times for collection and delivery.
e. Checking that all Goods have been loaded and unloaded, and that no items have been left behind.
4.2 Where the Client fails to provide suitable access or parking, or if delays are caused by the Clients actions or omissions, the Company may charge additional fees for waiting time or extra labour.
5. Payments and Charges
5.1 Unless otherwise agreed in writing, payments for Services are due as follows:
a. For fixed-price bookings, the Company may require a deposit at the time of booking, with the balance payable on completion of the Services.
b. For hourly rate bookings, a minimum hire period may apply, and payment will be based on the total time from arrival at the collection address until completion at the final destination.
c. Additional charges may apply for congestion charges, tolls, parking fees, ferry charges, or other third-party costs incurred in the performance of the Services.
5.2 Payment methods accepted will be communicated by the Company and may include cash, card, or other non-cash methods.
5.3 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are exclusive of any applicable taxes or duties.
5.4 If the Client fails to make payment when due, the Company reserves the right to:
a. Suspend or refuse to carry out the Services.
b. Charge interest on overdue amounts at a reasonable rate until payment is received in full.
c. Retain possession of Goods in its custody until all outstanding amounts are paid, subject to applicable law.
6. Cancellations and Amendments
6.1 The Client may cancel or amend a booking subject to the conditions below.
6.2 Cancellations by the Client must be made through the original booking channel or in writing to the Company.
6.3 The Company may apply cancellation charges as follows:
a. Cancellation more than 72 hours before the scheduled start time: no cancellation fee, and any deposit paid may be refunded or held against a future booking at the Companys discretion.
b. Cancellation between 24 and 72 hours before the scheduled start time: a reasonable cancellation charge may be applied, which may include retention of part or all of any deposit paid.
c. Cancellation less than 24 hours before the scheduled start time or on arrival: the Company may charge up to 100 percent of the quoted price to cover its costs and loss of business.
6.4 If the Client wishes to amend the date, time, or scope of the Services, the Company will use reasonable efforts to accommodate the request, but cannot guarantee availability. Changes may result in an adjusted quotation or additional charges.
6.5 The Company reserves the right to cancel or reschedule the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, road closures, or staff illness. In such cases, the Company will notify the Client as soon as reasonably practicable and offer an alternative date or a refund of any prepayments for Services not yet provided.
7. Packing and Handling of Goods
7.1 Unless otherwise agreed, the Client is responsible for packing all Goods safely and securely, using suitable materials and containers.
7.2 The Company may offer packing and unpacking services by prior agreement and subject to additional charges. Where packing services are provided, the Company will take reasonable care in packing Goods but does not guarantee that any particular item is suitable for transport or free from inherent risk of damage.
7.3 The Company may refuse to transport any item that is not properly packed, is excessively heavy, or cannot be moved safely, having regard to the health and safety of its staff and third parties.
8. Liability and Limitations
8.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Clients Goods. However, the Companys liability is subject to the limitations set out in this section.
8.2 The Company will not be liable for:
a. Loss or damage arising from the Clients failure to pack items properly where the Company has not provided packing services.
b. Loss, damage, or deterioration of items that are inherently fragile, perishable, or already damaged.
c. Loss or damage arising from inadequate or unsafe access, including narrow stairs, unsuitable lifts, or obstructed entrances.
d. Loss or damage to Goods where the Client or a third party is involved in loading or unloading and damage arises from their actions.
e. Indirect or consequential loss, including loss of profits, loss of use, or loss of opportunity.
8.3 The Companys total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, shall not exceed a reasonable amount per job, having regard to the value of the Goods and the price paid for the Services, unless a higher level of cover has been expressly agreed in writing.
8.4 The Client is strongly advised to obtain appropriate insurance cover for their Goods for the duration of the move, particularly for high-value or delicate items.
8.5 Any claim for loss or damage must be reported to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Client must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the affected items.
9. Excluded and Dangerous Goods
9.1 The Company does not carry:
a. Explosives, firearms, or ammunition.
b. Flammable or hazardous materials, including gas cylinders, petrol, paint thinners, or chemicals.
c. Illegal or stolen goods.
d. Living creatures, plants, or perishable food items that require temperature control.
e. Cash, jewellery, watches, precious metals, or other high-value items unless expressly agreed in writing.
9.2 If such items are transported without the Companys knowledge or consent, the Company shall have no liability for any loss or damage to them and the Client shall indemnify the Company against any resulting claims, damages, or legal consequences.
10. Waste and Environmental Regulations
10.1 The Company provides removal and transport services and does not operate as a general waste carrier unless separately and expressly agreed.
10.2 The Company will only remove and dispose of unwanted items or waste where this has been agreed in advance and where such removal complies with applicable waste management and environmental regulations in the United Kingdom.
10.3 The Client must not request the Company to remove or dispose of hazardous or controlled waste, including but not limited to chemicals, asbestos, medical waste, or electrical items that require specialist disposal, except where the Company has confirmed in writing that it is authorised and able to do so.
10.4 Where the Company agrees to dispose of items on the Clients behalf, the Company will take reasonable steps to ensure disposal at an authorised facility and in accordance with relevant regulations.
10.5 The Client remains responsible for any waste or items not collected by the Company and must ensure lawful disposal in accordance with local and national regulations.
11. Delays and Access Issues
11.1 While the Company will use reasonable efforts to adhere to agreed dates and times, all times are estimates and may be affected by traffic, road conditions, or other factors beyond the Companys control.
11.2 The Company shall not be liable for any loss or expense arising from delays that could not reasonably have been avoided.
11.3 If the Company is unable to complete the Services due to inadequate access, unsafe conditions, or incorrect information provided by the Client, the Company may charge for time spent and any additional costs incurred.
12. Complaints
12.1 If the Client is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, preferably on the day of the move so that any concerns can be addressed promptly.
12.2 Formal complaints should be submitted in writing, setting out the nature of the complaint, relevant dates, and any supporting information. The Company will investigate and respond within a reasonable period.
13. Privacy and Data Protection
13.1 The Company will collect and use personal information provided by the Client for the purposes of administering bookings, providing the Services, processing payments, and communicating with the Client.
13.2 The Company will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to protect personal information from unauthorised access, misuse, or disclosure.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
15. General Provisions
15.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the Client and the Company in relation to the Services.
15.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15.3 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
15.4 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Contract between the Client and the Company.
15.5 Nothing in these Terms and Conditions is intended to confer any rights on any third party, whether under the Contracts Rights of Third Parties Act 1999 or otherwise.
